Shipping policy
Please feel free to read all shipping policies before purchasing
You will receive a confirmation call within 24 hours, if no answer we will try to make another call at different times, if no answer your order will be cancelled, so please make sure to add a valid mobile phone number.
1- Please read the product description carefully.
2- Please make sure of the appropriate size from the size table.
3- If the order has been confirmed and shipped, it cannot be modified.
4- It is preferable to provide a WhatsApp number for easy communication.
5- It is preferable to provide a detailed and clear address (the governorate - the region - the street name - the building number - the apartment floor - a distinctive sign) for speedy delivery of the order.
6- If there are any special shipping instructions, please explain them in the notes when making the order.
7- If you order more than one order at the same address, please contact customer service to ship them in one shipment before completing the shipping process. Otherwise, each order will be shipped separately with new shipping fees.
8- Most of the time, if the data is complete, the order is shipped directly without contacting the customer.
9- In the event that you place an incorrect order/request a modification to the order, please contact customer service before shipping the order.
10- All orders are delivered closed in order to preserve the products and ensure the highest quality. In the event of any problem with the order, contact customer service and we will assist you.
11- Delivery takes place within 2:5 working days from the date of order, excluding weekends and official holidays.
12- The customer will be contacted by customer service 3 times on 3 different days. In the event of no response, the order will be canceled and returned to Green’s headquarters again.
13- In the event of a modification to the order data after a message confirming the order’s shipment, the delivery of the order will be postponed from 2 to 3 working days.
14- We contact the customer starting from the third day of shipping the order. We follow up daily until the order is received and we contact him again to confirm the extent of his satisfaction with the service or product.
15- The shipping company communicates daily from the beginning of the order’s shipment. Please follow the phone in anticipation of a call from the shipping company or customer service.
Shipping costs and delivery locations
Cairo and Giza
Alexandria
Delta & Canal
Upper Egypt and Suppers of Giza
South of Upper Egypt
North Coast & Matrouh
South Sinai
